- Summary of Qualifications -
Promote optimal performance, reliability, and security across core business systems
Results-driven professional offering a progressive, seventeen-year plus career in information technology.
Repeated success managing IT projects and data centers from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
Expertly manage data center and technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
Currently working outside of Information Technology directly intending to reenter the industry
– Areas of Expertise –
Testing & Troubleshooting | Project Management | System Administration
Vendor Relations | Strategic Planning | Resource Allocation | Effective Communication
Team Leadership | Business Continuity | Data Backup & Recovery
- Technical Proficiency -
Linux(Debian/Fedora/Arch variants), FreeBSD, OpenBSD, MacOS, Solaris, AIX, Windows, Networking Protocols, Cat5/6 and Fiber cabling, Switches, Routers, Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), Bash/ZSH Shell Scripting, Netcool/Zenoss, Foreseer (DataTrax), Virtualbox, VMWare
Senza Pelo Med Spa, Phoenix AZ 11/2015 to Present
Front Office Support
Providing reception and client services as well as technical support to end-users. Primary liaison to vendor helpdesk system, telephone, and remote support tools. Perform security and administration functions for company applications, systems and network
Successfully migrated scheduling and sales software from internal application based system to internal web based system and then into cloud.
Updated network solution and security protocols and procedures for PCI compliance and certification.
Implemented VPN to resolve routing issue from our network to cloud provider as our network provider and cloud hosting provider was not responsive to prevent business revenue loss.
KeyConcepts, LLC, Phoenix Arizona 11/2014 to 01/2017
Aerial photography, cinematography, survey and data acquisition
First Arizona 333 operator to successfully obtained FFA certification for commercial and closed set studio contracts.
Used knowledge of 333 certification process to provide service to other business for successfully obtaining their FAA 333 certification
Sungard Availability Services, Scottsdale/Phoenix Arizona 02/2005 to 10/2014
Manager Data Center Operations
Managed data center facilities located in Phoenix and Scottsdale Arizona maintaining ISO 27000/2000-1, SAS70/SSAE16, PCI and NERC requirements. Responsible or operational and capital expenditure budgets.
Zero facility center outages throughout my tenure.
Top company team retention and career progression within managed services department and recovery services teams.
Managed three expansion projects with the Scottsdale facility completing projects within budget and on time, with final expansion completing below budget and ahead of schedule.
Saved first contract of initial managed services offering by using knowledge of wireless communications to implement client within SLA before network implemented in data center.
Desert Sky Software, Phoenix Arizona 01/2001 to 02/2005
Responsible for maintaining hosting environment running on Solaris, Linux, FreeBSD & OpenBSD, hosting WebObjects running with Apache front end and Oracle database on the back end. Maintained all developer workstations and tools running on MacOS and Windows. Designed and maintained office management and communications systems; documentation and software repositories.
Designed company disaster recovery process using open source & free software and scripts automating off-site replication and fail-over.
Automated deployment process reducing deployment time frame from just under two days to less than 1 hour.
Managed location migration for company on two location moves while meeting all client SLAs.
Certified Solaris Administrator (not current) | ITIL Foundation V3
Successfully Managing People (AMI) | Currently Pursuing Certified Ethical Hacker (CEH v10) and Security+