Resume of Robyn Willow Key

- Summary of Qualifications -

Promote optimal performance, reliability, and security across core business systems

– Areas of Expertise –

Testing & Troubleshooting  | Project Management | System Administration

Vendor Relations  | Strategic Planning  | Resource Allocation |  Effective Communication

Team Leadership  | Business Continuity  | Data Backup & Recovery

- Technical Proficiency -
Linux(Debian/Fedora/Arch  variants), FreeBSD, OpenBSD, MacOS, Solaris, AIX, Windows, Networking Protocols, Cat5/6 and Fiber cabling, Switches, Routers, Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), Bash/ZSH Shell Scripting, Netcool/Zenoss, Foreseer (DataTrax), Virtualbox, VMWare

- Professional Experience -

Senza Pelo Med Spa, Phoenix AZ                                                                                    11/2015 to Present

Front Office Support

Providing reception and client services as well as technical support to end-users. Primary liaison to vendor helpdesk system, telephone, and remote support tools. Perform security and administration functions for company applications, systems and network

Selected Accomplishments…

KeyConcepts, LLC, Phoenix Arizona                                                                                11/2014 to 01/2017


Aerial photography, cinematography, survey and data acquisition

Selected Accomplishments…

Sungard Availability Services, Scottsdale/Phoenix Arizona                                            02/2005 to 10/2014    

Manager Data Center Operations                  

Managed data center facilities located in Phoenix and Scottsdale Arizona maintaining ISO 27000/2000-1, SAS70/SSAE16, PCI and NERC requirements. Responsible or operational and capital expenditure budgets.

Selected Accomplishments…

Desert Sky Software, Phoenix Arizona                                                                              01/2001 to 02/2005

System Administrator                                                   

Responsible for maintaining hosting environment running on Solaris, Linux, FreeBSD & OpenBSD, hosting WebObjects running with Apache front end and Oracle database on the back end.  Maintained all developer workstations and tools running on MacOS and Windows. Designed and maintained office management and communications systems; documentation and software repositories.

Selected Accomplishments…

More IT work history is available upon request

- Professional Development -

Certified Solaris Administrator (not current) |  ITIL Foundation V3

Successfully Managing People (AMI)  | Currently Pursuing Certified Ethical Hacker (CEH v10) and Security+

Robyn Willow Key
Phoenix AZ 85015 | 602.515.1418